Privacy Policy

Itsmevicki LTD (“we”, “us”, or “our”) is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard the information you provide when using our website or services.

1. Who We Are

The data controller is Itsmevicki LTD, a company registered in England & Wales (registration number 76423958), with its registered office at 25 High Street, Exeter EX4 3DJ, United Kingdom. You can contact us via email at [email protected].

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity data: name, date of birth (age group).
• Contact data: email address, phone number, city/town.
• Health data: whether you wear hearing aids, hearing test history, general hearing needs (where voluntarily provided).
• Technical data: IP address, browser type, operating system, and other usage statistics collected via cookies.

3. How We Use Your Data

We process your data for the following purposes:

• To match you with appropriate hearing aid specialists in your area.
• To facilitate the free hearing test booking process.
• To communicate with you regarding service updates and, with your consent, marketing messages.
• To improve our website and customer experience through analytics.

Our legal basis for processing includes performance of a contract, legitimate interest, and in the case of health data, your explicit consent.

4. Data Sharing

We may share your personal data with carefully selected third‑party hearing aid providers solely for the purpose of delivering the services you have requested. We do not sell your personal data to any third parties. Aggregated, anonymised data may be used for analytical purposes.

5. International Transfers

Your data is stored within the United Kingdom and the European Economic Area. We do not transfer personal data outside these regions without ensuring adequate safeguards are in place.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Typically, enquiry data is kept for 12 months after your last interaction.

7. Your Rights

Under data protection legislation, you have the right to:

• Access the personal data we hold about you.
• Request correction or erasure of your data.
• Object to or restrict processing of your data.
• Withdraw consent at any time (where processing is based on consent).
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse traffic. For detailed information, please see our Cookie Policy.

9. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically.

Last updated: 18 February 2026